News Day Tuesday: CTL Update!

Authoress, News Day Tuesday

Hi, readers! Today, I’d like to discuss some personal news, as I’ve spent a good portion of the day working as a crisis counselor for my first-ever shift with Crisis Text Line.

At first, I was petrified–there are some pretty intense conversations happening on the platform at all times, and the topics range from suicide to self-harm to gender and sexuality issues and everything in-between. My supervisor was awesome about giving me feedback and helping me brainstorm how to respond when a texter had me stumped.

Though it’s a little frustrating to not be able to give direct advice (crisis counselors are there to listen and help the texter problem-solve for themselves, which is not dissimilar to Carl Rogers’ person-centered therapy), it is hugely satisfying to watch someone go through the steps of opening up about their feelings, acknowledging their own strengths, and using those strengths to come up with a plan to help with future crises. I’ve found that I really love entering the darkness with others and that I have a knack for coming up with the right things to say to gently guide a texter toward a solution without spoon-feeding it to them.

Granted, it’s only my first day, but I decided to pick up an additional two-hour shift this evening to get more experience. It’s fantastic to feel this excited and passionate about something, and I’m taking it as further encouragement that counseling is what I’m meant to do with my life.

Have you considered volunteering at a crisis center/crisis line, readers? Which one? What have your experiences been like (from either side)?


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